Exchange Policy:

Zivanti offers customers the opportunity to initiate product returns within a strict timeframe of three days from the date of delivery, contingent upon the product meeting eligibility criteria. It is imperative to adhere to specific conditions outlined herein to ensure a seamless exchange process. The returned product must be in a pristine, unused condition, meticulously preserved within its original packaging, inclusive of all accompanying tags intact and undamaged. Failure to comply with these stipulations may result in the rejection of the return request. Moreover, the customer assumes responsibility for ensuring adherence to these criteria to facilitate a successful exchange transaction. Zivanti reserves the right to refuse returns that do not meet the aforementioned conditions or are beyond the designated timeframe. Additionally, any alterations or modifications made to the product post-delivery render it ineligible for exchange. Customers are encouraged to exercise diligence in adhering to these guidelines to mitigate any potential complications in the exchange process.